Privacy Policy

Introduction

At Glasgow Specialist, we hold your privacy and data security in the highest regard. This policy clearly explains how we collect, use, protect, and manage your personal information when you visit our website, book a repair, or use our services for phones, consoles, PCs, and laptops. We operate in full compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

This policy applies to all information collected via our website at https://www.glasgowspecialist.co.uk/, email, telephone, and in-person interactions at our premises.

Who We Are

Glasgow Specialist is the Data Controller for all personal data we process.

Contact Details:

Trading Name: Glasgow Specialist
Address: [Insert Your Full Business Address Here]
Email: [Insert Your Contact Email Here]
Telephone: [Insert Your Phone Number Here]
ICO Registration: [Insert Your ICO Registration Number If You Have One]

If you have any questions about how we handle your data, please contact us using the details above.

Information We Collect

We only gather information that is necessary to deliver our repair services and improve your experience with us:

1. Information You Provide Directly

Personal Details: Name, email address, phone number, and any notes you share when booking or enquiring.
Service & Device Information: Device type, model, serial number, IMEI, fault description, and repair history.
Access Details: If required for diagnostics or testing, you may provide passcodes, PINs, or account credentials — these are used only for the repair purpose and never stored permanently.
Payment Information: We process payments securely via trusted third-party providers; we do not store full card details on our systems.

2. Information Collected Automatically

Website Data: IP address, browser type, device details, pages visited, and time spent on our site — collected via cookies and analytics tools.
Communications: Records of emails, calls, or messages exchanged between us.

How We Use Your Information

We process your data only for lawful reasons, as set out below:

Table

Purpose

Lawful Basis

To process bookings, perform repairs, and keep you updated on progress

Performance of a Contract — necessary to provide the service you have requested

To verify your identity, process payments, and maintain financial records

Legal Obligation — required by tax, accounting, and consumer protection laws

To improve our website, services, and security; prevent fraud

Legitimate Interests — where these do not override your privacy rights

To send service updates, warranty information, or respond to enquiries

Legitimate Interests / Contract

To send news, offers, or promotions — only with your explicit consent

Consent — you may withdraw this at any time

Our Commitment to Device Privacy

When you entrust us with your device, we respect your personal files, photos, and data completely:

Our technicians never browse, copy, share, or retain your private content unless explicitly agreed for data recovery services.
We only access system settings or files where strictly necessary to diagnose or fix the issue.
Any access credentials you provide are removed or destroyed once work is complete and the device is returned to you.

Data Sharing & Third Parties

We never sell, rent, or trade your personal information to third parties for marketing purposes.

We may share data only with trusted service providers who assist in running our business, including:

Payment processors (secure transaction handling)
Website hosting and maintenance partners
IT and analytics support providers
Courier services (if applicable)

All third parties are required to meet strict data protection standards and sign agreements to keep your information secure. We do not transfer your data outside the United Kingdom or European Economic Area unless equivalent protection is guaranteed.

Data Retention

We keep your information only as long as needed for its intended purpose:

Customer & Repair Records: Up to 6 years after service completion, to comply with legal, tax, and warranty requirements.
Website Enquiries: Up to 3 years following our last interaction.
Analytics Data: Up to 26 months, then anonymised or deleted.
Access Credentials: Removed immediately after your device is ready for collection.

When data is no longer required, we securely erase or anonymise it.

Your Rights

Under UK data protection law, you have these rights regarding your personal data:

✅ Right to Access: Request a copy of the information we hold about you.
✅ Right to Rectification: Ask us to correct any inaccurate or incomplete details.
✅ Right to Erasure: Request deletion of your data where there is no legal reason for us to keep it.
✅ Right to Restriction: Ask us to limit how we use your data in certain circumstances.
✅ Right to Object: Opt out of marketing or processing based on legitimate interests.
✅ Right to Data Portability: Request your data in a machine-readable format for transfer to another provider.
✅ Right to Withdraw Consent: Where you agreed to marketing or specific processing, you may withdraw this at any time.

To exercise any of these rights, contact us using the details above. We will respond within one month of receiving your request. You also have the right to raise concerns with the Information Commissioner’s Office (ICO) at ico.org.uk if you are unhappy with how we handle your data.

Cookies & Website Technology

Our website uses cookies to improve functionality and your browsing experience.

Strictly Necessary Cookies: Essential for the site to work properly — always active.
Analytics & Functionality Cookies: Help us understand how visitors use our site — used only with your consent.
Third-Party Cookies: We do not use advertising or tracking cookies from external partners without your permission.

You can manage or disable cookies via your browser settings, or use our cookie consent tool when visiting the site.

Security

We use industry-standard measures — including encryption, secure servers, and staff training — to protect your data from unauthorised access, loss, or misuse. All devices in our care are stored securely, and access is limited to authorised technicians only.

Changes to This Policy

We may update this privacy policy occasionally to reflect legal changes or new services. The latest version will always be available here, with the "Last Updated" date clearly shown.